FAQ

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General questions

Are you a factory or a trading company?

We are the original manufacturer with 20 years experience.

Please click https://www.youtube.com/watch?v=OezhdFqBNAs to learn more about our company.

What products do you sell?
Do your products have certifications? What are the certificates?

CE, ISO9001.

Please contact us to get more certificate info.

Where are your products manufactured?

Our factory is located in Dezhou city, Shandong Province, China.

How can I contact you?

Please send email with technical requirements to TorcStark@gmail.com or send Whatsapp message to 0086 15254819073.

How soon can I receive a quote?

You will receive our reply within 24 hours after getting your enquiry.

Are all fees included in the quote?

It depends on the price term, EXW, FOB, CFR, DDP are all available.
Usually we will quote the product price and shipping cost separately.

What kind of shipping methods can be offered?

Variable shipping methods are available, including by courier, by air and by sea.

How long is the lead time?

Many common models are ready in stock.
Even no stock, it can be finished within 15 days.

What payment methods do you accept?

TT, LC

Do you have product agent in our country?

It depends on the market.
At the same time we are still looking for global distributors and local partners, if you are interested, feel free to contact us and discuss further.

Product questions

How do I use your hydraulic tools?

Please visit below page to download the user manual and learn how to use it.
https://torcstark.com/resources-download/

What if there is a problem with the purchased product?

If any quality problem happens please take some photos and videos to show the exact problem, then our engineer will judge and give a solution.

What is the lifespan of your products?

It depends on the operation frequency and maintenance. All tools need to be maintained regularly as per manufacturer’s suggestion to make sure they are always in good condition.

How long do you provide the warranty and what if it exceeds the time?

We can provide lifetime service even it’s out of warranty time, just there will be some repair costs and shipping cost.

Can I customize the product? What information do I need to provide for custom products?

Yes it’s acceptable.
Main technical specifications will be requested to offer, such as torque value, dimension, etc.
Please contact our sales person to discuss in details.

What tests are performed before the product leaves the factory?

Every tool will be tested strictly before delivery and all need pass mechanical and pressure test to guarantee it’s in good condition during operation.

Can I buy consumables and what are the consumables included?

Yes it’s ok, usually we will provide some seal kits for free.
For other parts we can recommend some and you’re kindly to pay for them.

Will your products be damaged in transit? What if it is damaged?

This problem never happened in previous delivery.
We will pack with two layers packages, a plastic box and then a wooden box.
Please open the box and check very carefully when you receive, and show us if any problem, then we will give a solution.

How should I choose the right product and get a quote?

Please contact us by email(TorcStark@gmail.com) or Whatsapp(+8615254819073), then our staff will give you professional suggestions.

Whether the device is used for bolts or nuts that are placed horizontally?

Yes, please contact us get more info.